If I were to ask you, “Are you transactional, transformational or both?,” you may want to understand the traits that distinguish each before you respond.
Transactional leaders offer a reward contingent upon the work and appropriate behaviors. Both parties are cooperative in order to secure particular ends. The transactional leader is always expecting something in return—a give to get scenario.
Transformational leaders transform people to their highest good or ill (let’s focus on the good). They provide support, encouragement, coaching and mentoring. The transformational leader pays careful attention to individual followers often with a benevolent, developmental, mentoring nature, as well as intellectual stimulation. Such relationships come with increasing levels of self-sacrifice, love and respect.
Certainly, to navigate life, we have to be transactional to purchase products or services, to do business with others. However, some people remain stuck in this transactional space to preserve their self-interests, not graduating to being transformational in others’ lives. They always operate at the margin that will cost them the least amount of money, time or other resource investment. This act of self-preservation may be driven by past hurts, or someone they trusted deceived them or used them, or they’ve simply vowed to look out for Number 1 because who else is?
Oppositely, transformational leaders/transformational people, understand that there will be costs—costs that they may never see an actual return on their investment—but they are willing to invest because they trust that the outcomes will be greatly exponential. They understand that those outcomes may or may not manifest immediately but will absolutely bear fruit in the eternal.
Jesus Christ was and is transformational. As a dear brother in Christ indicated, “Jesus sought out transformative relationships with everyone who was willing to be transformed by Him.” So true. Jesus paid a great price to have such a relationship with you and me.
He exchanged His Majestic position of being the King of kings and Lord of lords to become a defenseless infant in a manger. He exchanged position to wash His apostles’ feet, as a dear sister in Christ reminded me. He exchanged His glorious crown for a crown of thorns so we could have true life. His investment in us for those who accept it is nothing short of transformational. He knew the costs. He knew He would give far more than others would give Him in return. He knew He would give and others may never receive Him. Yet, He gave anyway. “For even the Son of Man did not come to be served but to serve, and to give his life as a ransom for many (Mark 10:45, NIV).”
Christ’s love operating within those who’ve asked to receive Him enables us to love and serve others beyond what is expected. Christ’s love for us fuels His love within us and fuels our actions toward others. As a dear sister in Christ says, “Christ’s love is the divine spark that fuels everything.” This is what transitions us from being simply transactional people to transformational leaders and simultaneously, servants.
The love of Christ makes no sense to this carnal world that is counting its marbles to preserve its self-interests—in a world that is shocked when someone’s help or involvement is not driven by ulterior, self-serving motives. The love of Christ takes us beyond what we thought possible in serving others. In serving others in the love of Christ and through a biblical worldview, Christ is central in all that we do.
So, given the descriptions provided, are you transactional, transformational or both? If you are still counting your marbles given out, ask God to search your heart to identify and remove the issues that puts self first. May you seek more of Christ’s transformative love to reside in your heart to decrease self and increase Him. As you trust Him to be your front and rear guard in all circumstances, watch Him exceed your expectations. In our transactions with others, may we also seek to be transformational.
Nicole D. Hayes is the founder of Voices Against the Grain, a bold teaching ministry launched in May 2013. Nicole’s purpose in creating Voices Against the Grain is to be light in darkness, to boldly instruct truth amid confusion so as to bring clarity and restoration.
Learn more about Nicole D. Hayes here.